About Ace Body

Corporate Management

Ace Body Corporate Management (Ace) has been engaged in strata title / body corporate management since 1995.

Ace provides professional and personal management services to the body corporate to the highest standards, which are designed to inform members of their financial and legal obligations in a timely manner. Ace currently manages over 60,000 units, and is responsible for the management of properties and assets to an approximate value of 20 billion dollars.
 
 

Professional Personal Service

Ace is comprised of professionals with many years experience in senior management roles that have chosen to practice in strata title / body corporate management. All Ace managers are engaged in regular professional development programs to ensure that they understand the very latest regulation changes, codes of conduct, and the most cost-effective methods of operating bodies corporate. The key strengths of Ace managers are their commitment to providing customers with a professional personal service, and their experience in conflict resolution that achieves win/win solutions in those difficult situations that arise when people live close to each other. Ace endeavours to maintain industry leadership and welcomes feedback and enquiries about our operations and performance benchmarks.
 
 

Our Mission


"To provide professional personal service and always strive for excellence"

Our Vision


"To become the most successful body corporate managers in Australia"

Stephen Raff

CEO


Stephen Raff is the CEO and founder of Ace Body Corporate Management, the largest 100% Australian owned strata management company based in Melbourne. Stephen now supports over 115 franchised areas under the Ace name around Australia. Stephen has been involved with institute committees for the past 16 years and is an active member of the executive for the Victorian chapter of Strata Community Australia.

Stephen holds a Certificate IV in Assessment and Workplace Training, is a qualified Surveyor for Retirement Villages, an Accredited Mediator and he holds a Master’s Degree in Management, among several other qualifications and post-nominals, including Fellow Strata Manager (FSM) with SCA Vic. Stephen is also the author of The Body Corporate Handbook, Strata Living Stories and he co-authored the bestselling book, Top Franchise CEOs’ Secrets Revealed. He regularly contributes articles for newspapers, magazines and industry publications and websites.

 

Julie Mclean

National Training Manager


Julie is the National Training Manager and has over 20 years’ experience in the building construction industry. She has been involved in design and construction of mechanical services for commercial buildings and has managed building services for leased premises, as well as a NATA quality system for a scientific organisation. Julie has a Bachelor of Engineering, Graduate Certificate’s in Contract Management, Energy Management, Diploma of Mechanical Services, ISO Internal Technical Auditor and holds a Certificate IV in Property Services (Operations).

Julie, along with her role as Ace National Training Manager, presents to several state government, council and peak industry stakeholders on sustainability in strata. Julie has been on the Strata Community Australia (Vic) council for eight years and assists on sub-committees for ethics, education and membership. Julie is also the current President of SCA Victoria and sits on the National Board.

Ray Easterbrook

Senior Body Corporate Advisor


Ray Easterbrook previously worked in the childcare industry as an owner/manager of multiple childcare centres. Ray was also a body corporate secretary for many years, which ultimately directed him to become an Ace Body Corporate Management franchisee. As a long-time resident living near the beach, Ray is aware of the harsh conditions experienced and is a specialist in managing coastal properties.

Ray has been an Ace manager for close to 20 years and is a Certified Practising Strata Manager (CPSM) with SCA Victoria. Ray regularly contributes to Ace’s internal training sessions and is a wealth of knowledge and experience to his peers. His interests include football and dining out.

 


Why choose Ace?

community
Supported Network
There are many reasons to use Ace Body Corporate Management to manage your strata property.

Our managers are part of the business and each manager has direct responsibility for the properties that they manage. This results in a clear commitment to their properties and dedicated responsiveness, rather than passive management;

You deal with the one manager personally on all matters. Within a short period, our managers develop a close working relationship with the property and the owners – this is the foundation of our customer service strategy. In addition, other managers are available for specialist assistance or support and to provide locum services while a manager is away;
quality
Professional
Managers assist owners to assess maintenance needs and can attend committee meetings if required, liaise with tradesperson's and make suggestions to owners on body corporate matters, if Each manager is a member of the relevant state strata institute, maintains Continuing Professional Development, attend monthly meetings, read monthly newsletters, and has professional indemnity insurance.

ACE has access to senior legal and property specialists in the industry. Our CEO, Stephen Raff, is the former President of Strata Community Australia (Victoria), and is on many sub-committees. Julie McLean and Ray Easterbrook are head office support staff for all ACE managers and are senior strata managers who maintain membership with several state strata institutes. This ensures that managers are abreast of legislative changes, industry trends and can obtain the best suggestions when necessary. Other senior Ace managers are also executive members of their state institute and some managers maintain membership with multiple institutes.

One selection criteria of managers is their people skills and capabilities in dispute resolution. ACE provides further training in this area as this skill assists greatly on the occasions when disputes occur between members and also with their body corporate.
The field of strata management is diverse and, understandably, third party assistance can be called for from time to time. Please make an enquiry and find out how our other services can help you keep your property or business running smoothly.
funnel
Reduce Cost
Body corporate management services for any individual property are negotiated and set out in a management agreement. Please make an enquiry and find out how our services can be tailored to help you and your body corporate.
  • Arranging insurance
  • Raising fees and levies
  • Maintaining records
  • Budgeting and financial management
  • Trust account management
  • Ensuring legal compliance, such as OHS and essential services
  • Organising and conducting annual general meetings
  • Assisting with general meetings
  • General property repairs
  • Contracted property maintenance
  • Major property upgrades
  • Dispute resolution
  • Ballots
  • Liaising with committee members
  • Certificate issuance
  • Medium for correspondence

Ace Portfolio

Ace manages a wide variety of properties in Australia. Residential high rises, residential community estates, commercial, industrial, student accommodation, retirement villages and more. We assist small lot blocks to estates over 700 lots, including the staged development Pentridge in Coburg, Melbourne that will consist of over 2500 lots.

Below are some unique and interesting examples of properties under management by the ACE group Australia-wide.